Support
Questions about your account, a booking, a lost pet or your data? Email us and a person will reply.
We aim to reply within two working days. In the app: Menu, then Contact us.
Your account
If you can't sign in, use "Forgot password" on the sign-in screen, or email us from the address on your account.
To delete your account, open Menu, then Delete account. It is deactivated straight away and permanently deleted after 30 days; you can change your mind until then. You can also email us to ask for it.
Bookings and payments
- You pay when you book, and Snoots holds the payment until the walk or stay is completed.
- If the walker or sitter declines, doesn't reply within 12 hours, or cancels, you get everything back.
- You can cancel for free up to 24 hours before the start.
- For a problem with a booking, email us with the date and the walker's name, and we'll look into it.
A lost or found dog
Report it in the app from the map: owners nearby get an alert with the last place it was seen. Also contact your local council's dog warden and the dog's microchip database, and call local vets and rescue centres.
Walkers and sitters
To offer walks, sitting, daycare or boarding, open Menu, then Become a walker, and upload your documents there. Questions about your profile, verification or payouts: email us.
Your data and privacy
You can export or delete your data from Settings. For anything else about your personal data, email [email protected] or read our Privacy Policy.
Write to us
Petworld Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.